Dialpad

Dialpad is a cloud-based, modern business communication, collaboration, and contact center platform. It offers real-time transcription, automated note-taking, live sentiment, and voice analytics. Its products cover the full range of business communications needs across voice, video, group messaging, text, conferencing, screen sharing, and document-sharing services, enabling employees to collaborate in a single platform. Dialpad integrates UCaas and CCaaS. It brands this as TrueCaaS, a platform with the aim of giving users a “single pane of glass” for all business communications.