Decagon

Decagon offers an AI agent designed specifically for enterprise customer support that possesses "human-like" intelligence. The product is focused on being able to reason through deeply nuanced and multi-faceted customer inquiries. The agent itself continuously learns and improves performance over time while it can also autonomously complete actions — like upgrading a subscription tier, setting up a direct deposit account, or processing refunds — on behalf of the end customer. Surrounding the AI agent is tooling that unlocks precise visibility and explainability in how agents make their decisions while enabling all employees, regardless of technical background, to construct custom rules, guardrails, and business logic around the agents.